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Statement for Families Regarding Use of Advice Line During Crisis

During this time of crisis for us all, PAS understands that families of prisoners may wish to contact us in order to enquire about what their loved-ones may be facing in prison.   While PAS is working remotely during the pandemic, we are focussing all of our resources on advising and supporting prisoners over the Advice Line.   If you would like to submit a query to PAS, please DO NOT USE THE PHONE. Instead, please e-mail PAS using the contact form here.  Messages are checked daily. 

Thank you for your patience and understanding.


Prisoners’ Advice Service offers free legal advice and support to adult prisoners throughout England and Wales regarding their human and legal rights, conditions of imprisonment and the application of Prison Law and the Prison Rules.  We can also advise on matters of Family Law, and of Immigration Law to prisoners with issues relating to detention or deportation.

The charity holds two contracts with the Legal Aid Agency: Prison Law and Public Law.

It responds to prisoners’ calls for help about their treatment in prison through our telephone Advice Line, Letters Clinic, Outreach Clinics inside prisons, Self Help Toolkits and Information Sheets and quarterly publication, Prisoners’ Legal Rights Bulletin (PLRB). Where appropriate, we take legal action on prisoners’ behalf.  We also provide information within the prison sector.

Latest news

PAS on BBC’s Victoria Derbyshire

This morning, PAS solicitor Laura Orger appeared on the BBC’s Victoria Derbyshire news programme to discuss the temporary release of prisoners with severe health issues during the coronavirus crisis.

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New PAS Coronavirus Success Story

PAS assisted a prisoner who had called our Advice Line about the refusal to grant him release on Home Detention Curfew (HDC), the scheme under which prisoners can be released …

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