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Statement for Families and Friends Regarding Use of Advice Line

PAS understands that families of prisoners may wish to contact us on behalf of their loved-ones in prison. However, in order to assist a prisoner, we need to be contacted by them directly first before we can discuss matters with family members.

If you would like to submit a query to PAS, please DO NOT USE THE PHONE. Instead, please e-mail PAS using the contact form here.  Messages are checked daily. 

Thank you for your patience and understanding.


“It is said that no one truly knows a nation until one has been inside its jails. A nation should not be judged by how it treats its highest citizens, but its lowest ones.” Nelson Mandela


Prisoners’ Advice Service offers free legal advice and support to adult prisoners throughout England and Wales regarding their human and legal rights, conditions of imprisonment and the application of Prison Law and the Prison Rules.  We can also advise women prisoners on matters of Family Law, and those prisoners with issues relating to detention or deportation on Immigration Law.

The charity holds a Public Law contract with the Legal Aid Agency.

It responds to prisoners’ calls for help about their treatment in prison through our telephone Advice Line, Letters Clinic, Outreach Clinics inside prisons, Self Help Toolkits and Information Sheets and quarterly publication, Prisoners’ Legal Rights Bulletin (PLRB). Where appropriate, we take legal action on prisoners’ behalf.  We also provide information within the prison sector.

Acceptable Standards: PAS aims to provide service of a standard acceptable to all our users.  If we fail to do so, we would like to hear about it.  If you would like to know more about our complaints procedures, please contact the office.

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