Statement for Families Regarding Use of Advice Line During Crisis

During this time of crisis for us all, PAS understands that families of prisoners may wish to contact us in order to enquire about what their loved-ones may be facing in prison.   While PAS is working remotely during the pandemic, we are focussing all of our resources on advising and supporting prisoners over the Advice Line.   If you would like to submit a query to PAS, please DO NOT USE THE PHONE. Instead, please e-mail PAS using the contact form here.  Messages are checked daily. 

Thank you for your patience and understanding.

Prisoners’ Advice Service offers free legal advice and support to adult prisoners throughout England and Wales regarding their human and legal rights, conditions of imprisonment and the application of Prison Law and the Prison Rules.  We can also advise on matters of Family Law, and of Immigration Law to prisoners with issues relating to detention or deportation.

The charity holds two contracts with the Legal Aid Agency: Prison Law and Public Law.

It responds to prisoners’ calls for help about their treatment in prison through our telephone Advice Line, Letters Clinic, Outreach Clinics inside prisons, Self Help Toolkits and Information Sheets and quarterly publication, Prisoners’ Legal Rights Bulletin (PLRB). Where appropriate, we take legal action on prisoners’ behalf.  We also provide information within the prison sector.

Acceptable Standards: PAS aims to provide service of a standard acceptable to all our users.  If we fail to do so, we would like to hear about it.  If you would like to know more about our complaints procedures, please contact the office.

Latest news

Job Vacancy at PAS – Community Care Caseworker

PAS is recruiting for a Community Care Caseworker.

PAS’s caseworkers provide legal advice and advocacy to prisoners throughout England and Wales. The Director at PAS supervises the post, which is self-servicing.

This …