Telephone Advice Line

PAS’ telephone Advice Line is run by caseworkers three days a week.  Our telephone number is globally cleared within all prisons throughout England and Wales. Please note: In order to assist a prisoner, we need to be contacted by them directly before we can discuss matters with family members.

Freephone Service for Women Prisoners

In addition to our core Advice Line service for all prisoners, PAS operates a Freephone Service for women prisoners, the number of which is cleared in all women’s prisons.

This service is available on Tuesday mornings between 10am and 12:30pm on 0800 024 6205.

Letters Clinics

PAS runs Letters Clinics for written enquiries.

Address

Prisoners’ Advice Service
PO Box 46199
London EC1M 4XA

Please note:
1. In order to assist a prisoner, we need to be contacted by them directly before we can discuss matters with family members.
2. We are unable to deal with a matter which another solicitor is dealing with already.

Prisoners who are concerned about disclosing private details in mail to legal professionals are within their rights to write “Rule 39 applies” on the front of envelopes to legal advisers to ensure the letter is not opened by prison staff. Rule 39 is the Prison Rule which relates to confidential legal correspondence. It can only be used for letters directed to the courts or legal advisers.

Outreach

PAS runs Outreach Clinics in legal advice and legal education inside prisons across England and Wales. The aim of these sessions is to provide information to prisoners as well as to empower them. Find out about our outreach clinics.